Ordering resources
we are closed to new orders until monday 12 January 2026.
PLEASE NOTE: Following 12 January 2026, there may be some delay in processing due to printing and distribution of orders due to a change in warehousing arrangements. If you have any questions please email uhl-tr.desmondordersmailbox@nhs.net
IF YOU ARE LOOKING TO PLACE A RESOURCE ORDER WITH US PLEASE ENSURE YOU READ THE INFORMATION BELOW AND USE THE LATEST VERSION OF OUR ORDER FORM.
PLEASE BE AWARE THAT TIMEFRAMES FOR DELIVERY MAY HAVE CHANGED SINCE YOUR LAST ORDER - IF YOU ARE CONCERNED ABOUT YOUR ORDER PLEASE EMAIL uhl-tr.desmondordersmailbox@nhs.net
ORDERS FOR REPUBLIC OF IRELAND - PLEASE NOTE THAT THERE ARE SEPARATE ORDER FORMS FOR ORDERS TO IRELAND, AND THERE MAY BE ADDITIONAL COSTS SINCE YOUR LAST ORDER, PLEASE GET IN TOUCH VIA EMAIL IF YOU WOULD TO DISCUSS THIS FURTHER.
How to order your resources?
When placing a resource order with us, please use the order forms below to ensure you have the most current prices. Also please read below before ordering:
PLEASE NOTE ORDER FORMS MAY HAVE BEEN UPDATED SINCE YOU LAST ORDERED - PLEASE ENSURE YOU HAVE THE LATEST VERSION DOWNLOAD HERE:
UK ONLY
NEW DESMOND ORDER FORM TO FOLLOW
NEW WALKING AWAY ORDER FORM TO FOLLOW
NEW LET’S PREVENT ORDER FORM TO FOLLOW
NEW INJECTABLE THERAPIES ORDER FORM TO FOLLOW
REPUBLIC OF IRELAND, JERSEY, GUERNSEY, OTHER PARTS OF THE WORLD
NEW DESMOND ORDER FORM TO FOLLOW
NEW WALKING AWAY ORDER FORM TO FOLLOW
NEW INJECTABLE THERAPIES ORDER FORM TO FOLLOW
Terms & conditions for ordering resources
A Purchase Order (PO) needs to be provided with every order – we are unable to process orders without a PO (please read additional notes below) - FOR ORDERS TO IRELAND AND OTHER PARTS OF THE WORLD THE PURCHASE ORDER MUST BE RECEIVED AS SOON AS THE TENTITIVE TOTAL PRICE IS AGREED.
You can only order resources for programmes that your organisation is licensed to deliver
A completed order form on the above templates must be provided with each order alongside the PO
You must include a complete organisation/company name (and if an NHS trust in the UK, a 3 digit trust code must also be supplied)
You must provide a clear delivery address with the correct postcode (if UK) – please double check before sending to us
A contact name and telephone number of the recipient is compulsory
An invoicing name, contact number and email address must be provided on every order
Orders must be sent by email to uhl-tr.desmondordersmailbox@nhs.net
if your organisation sends your PO &/or order form to any other email address then we will not be able to process it
If the above guidance is not followed, the order will be returned back to the sender and will not be processed until the relevant details are added. This also includes Purchase Orders. Many thanks for your cooperation.
Purchase Orders
Please ensure that the purchase order is sent along with your completed order form, to avoid any unnecessary delay. Please ensure the delivery cost is also included in the total of your PO (please see the relevant order form for this or if from Ireland/Rest of the World, please speak with uhl-tr.desmondordersmailbox@nhs.net to agree)
When to expect your order
Please refer to the terms of delivery on the order form completed - some goods are supplied on a print-to-order basis and therefore may have different terms of delivery to our standard stock items.
What to do if your goods haven’t arrived or your order is incomplete/incorrect/damaged?
If your goods haven’t arrived within10 working days of confirmation of order processing, please contact us immediate on uhl-tr.desmondordersmailbox@nhs.net
If your order is incomplete/incorrect/damaged, please contact us no later than 10 working days after receipt – anything later than this we cannot guarantee that we will be able to rectify the problem.
Queries
If you have any questions about any of the above or resources in general, please contact the DESMOND office team by emailing the Orders mailbox on uhl-tr.desmondordersmailbox@nhs.net